ThankYouReview Terms of Service

Effective Date: April 23, 2026 Last Updated: April 25, 2026

1. Acceptance of Terms

These Terms of Service (the "Terms") form a binding agreement between ANTI-WEAR LLC, a Wyoming limited liability company, doing business as ThankYouReview ("ThankYouReview", "we", "us", or "our") and you, the individual or entity accessing or using the Service (as defined below) ("you", "your", or "Customer").

By creating an account, clicking "I agree," accessing the Service, or authorizing any payment to ThankYouReview, you confirm that:

You have read, understood, and agree to be bound by these Terms and the Privacy Policy and the SMS Disclosure;
You are at least eighteen (18) years old;
You have the legal authority to bind the entity you represent (if any) to these Terms; and
Your use of the Service is for legitimate business purposes only.

If you do not agree, do not use the Service.

2. Definitions

"Service" means the ThankYouReview web application, APIs, integrations, messaging infrastructure, dashboards, documentation, and any related products or services provided by ThankYouReview.
"Account" means your ThankYouReview account.
"Recipient" means any end consumer of your business to whom a message is sent through the Service.
"Recipient Data" means any personal data relating to Recipients that you upload, submit, transmit, or otherwise make available to the Service, including names, phone numbers, email addresses, visit timestamps, and associated metadata.
"Content" means any data, text, logos, images, or other material you submit to the Service other than Recipient Data.
"Carrier" means any wireless carrier or messaging aggregator involved in the delivery of messages sent through the Service, including but not limited to Twilio Inc. and its downstream carriers.
"Applicable Law" means all statutes, regulations, rules, and carrier policies applicable to the use of the Service, including without limitation the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, the Federal Communications Commission's implementing regulations, state mini-TCPA statutes (including but not limited to the Florida Telephone Solicitation Act, the Oklahoma Telephone Solicitation Act, and the Washington Commercial Electronic Mail Act), the CAN-SPAM Act, state consumer-protection laws, and the CTIA Short Code Monitoring Handbook.

3. Account Registration; Eligibility

To use the Service, you must create an Account by providing a valid email address, a password, and such other information as we may reasonably request.

You agree to (a) provide accurate, current, and complete information; (b) maintain and promptly update such information; (c) maintain the security of your Account credentials; and (d) accept all risks of unauthorized access to data and information you provide.

You are responsible for all activity that occurs under your Account, whether or not authorized by you. Notify us immediately at hello@thankyoureview.com of any suspected unauthorized use.

We may refuse service, terminate Accounts, or remove or edit Content at our sole discretion.

4. Subscription, Billing, and Free Trial

4.1 Plans

The Service is offered on a subscription basis. Pricing, features, and billing cadence for each plan are described on our pricing page (currently located at https://thankyoureview.com/pricing) or within your Account.

4.2 Free Trial

If you are offered a free trial, you may use the Service free of charge during the trial period stated in your Account. We require a valid payment method to begin the trial. You will not be charged during the trial period. At the end of the trial, unless you cancel before its expiration, we will automatically begin charging you at the then-current price for the plan you selected. You may cancel at any time before the trial ends from the billing page to avoid being charged.

4.3 Recurring Billing; Authorization

By providing a payment method, you authorize ThankYouReview and its payment processor (Stripe, Inc.) to charge that payment method on a recurring basis (monthly or annually, as selected) for all fees due.

Fees are non-refundable except as expressly stated in these Terms or required by Applicable Law. Pro-rated refunds are not issued on cancellation mid-billing-cycle.

4.4 Price Changes

We may change pricing at any time with at least thirty (30) days' notice, effective at the start of your next billing cycle.

4.5 Taxes

Fees are exclusive of taxes. You are responsible for all applicable sales, use, VAT, or similar taxes, excluding taxes based on our net income.

4.6 Failed Payments

If a payment fails, we may suspend your Account and attempt to collect outstanding amounts using commercially reasonable efforts. Accounts more than thirty (30) days past due may be terminated without further notice.

4.7 Cancellation

You may cancel your subscription at any time from the Stripe Customer Portal accessible from your Account. Cancellation takes effect at the end of your then-current billing cycle. You will retain access until that date and then the Account will be deactivated.

5. License to Use the Service

Subject to your compliance with these Terms and timely payment of fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.

6. Your Data; Your Responsibility

6.1 Ownership

As between you and ThankYouReview, you retain all right, title, and interest in and to your Content and Recipient Data. We do not claim ownership of any of it.

6.2 License to Us

You grant ThankYouReview a worldwide, royalty-free, non-exclusive license to host, copy, transmit, display, and process your Content and Recipient Data solely as necessary to operate and provide the Service to you, to comply with Applicable Law, and to enforce these Terms.

6.3 Accuracy, Consent, and Sender Responsibility

You represent and warrant that:

You have the lawful right to upload, transmit, and process all Recipient Data you provide to the Service;
You have obtained all necessary prior express written consent (as required by TCPA and Applicable Law) from each Recipient to receive SMS messages from your business at the phone number you upload;
Your consent records accurately identify when and how consent was obtained and remain retrievable for at least four (4) years;
You have not purchased, rented, or otherwise acquired Recipient Data from any third-party list or data broker for use in the Service;
The Recipient Data you provide is accurate to the best of your knowledge and has been collected and processed in compliance with all applicable privacy and consumer-protection laws;
Outbound SMS Content Is Your Content. You acknowledge that you are the author and sender of every outbound SMS message transmitted through the Service. You select the message template (either by adopting a default template we make available via Settings → Message Templates or by composing a custom template), and you are responsible for reviewing and previewing that template for compliance with TCPA, state mini-TCPA statutes, CTIA guidelines, and all other applicable law before enabling send. For outbound SMS messages, the Service performs only mechanical variable substitution (including recipient name, business name, and review link) into your chosen template; the outbound SMS pipeline does not use artificial intelligence or any generative model to compose, modify, personalize, or otherwise alter message content on a per-recipient basis. ThankYouReview is not the sender, initiator, or author of any outbound SMS message under TCPA, state law, or carrier policy. Your indemnification obligation under Section 12 expressly extends to any claim that ThankYouReview is a sender, initiator, author, or joint party with respect to any outbound SMS message transmitted through the Service. The optional AI-drafted review-reply feature is governed separately by Section 6A below; nothing in this Section 6.3(f) limits or contradicts Section 6A; and
Consent-Record Production. Upon our written request, you will provide copies of your consent records for any Recipient within five (5) business days. If you cannot produce a valid consent record for a Recipient who has filed a complaint or initiated a legal claim, we may immediately suspend messaging to all phone numbers you uploaded in the same import batch and may terminate your Account if consent records are not produced within fifteen (15) business days.

6.4 Your Obligation to Honor Opt-Outs

You agree that an opt-out request by a Recipient (including by any of the keywords STOP, STOPALL, UNSUBSCRIBE, QUIT, END, CANCEL, or REVOKE, or by any other reasonable indication of withdrawal) must be honored immediately and permanently with respect to that phone number, and you will not upload or re-upload that phone number to the Service thereafter.

6.5 Data Retention and Deletion

We retain Recipient Data only as long as reasonably necessary to provide the Service, comply with Applicable Law, resolve disputes, and enforce our agreements. You may request deletion of specific Recipient Data at any time via hello@thankyoureview.com. Aggregated and anonymized data that no longer identifies a Recipient may be retained indefinitely.

6A. AI-Drafted Review Replies

6A.1 Description of the Feature

As an optional feature, the Service can fetch public reviews left on your connected Google Business Profile and use a third-party large language model (currently Anthropic, PBC's Claude family of models; the "AI Provider") to generate suggested reply drafts. The inputs to the AI Provider are limited to the public review text, the public review rating, the public reviewer display name, your business name, and the brand-voice settings you configured (tone, sign-off, optional signature phrase). The AI Provider operates under a written data-processing agreement that prohibits use of your inputs and the generated outputs to train or fine-tune any model.

6A.2 You Are the Publisher of Record

You acknowledge and agree that:

AI-drafted replies are suggestions only. They have no legal effect, and no reply is published to Google or to any other public forum until you (or, where you have enabled auto-publish, the rule you configured) approves it.
You are solely the author, publisher, and speaker of every reply that the Service posts to your Google Business Profile, regardless of whether the underlying draft was generated by AI, pre-written by you, or chosen from a template. ThankYouReview is a tool that transmits your speech; it is not the speaker.
You are responsible for reviewing each draft for accuracy, tone, and legal compliance — including without limitation defamation, false advertising, deceptive-practices, privacy, employment, and consumer-protection laws — before the reply is published.
If you enable the optional auto-publish feature for any star rating, you expressly authorize ThankYouReview to publish AI-generated reply drafts on your behalf to your Google Business Profile under that rule. You acknowledge that auto-published replies are still your replies, and you remain solely responsible for them under Sections 6A.4 and 12. We strongly recommend that you (i) keep auto-publish disabled for ratings of three (3) stars or below, (ii) review at least the first twenty-five (25) auto-published replies, and (iii) periodically audit auto-published output thereafter.
You may disable auto-publish, disconnect the Google integration, or delete a previously published reply at any time. We are not responsible for delays in Google reflecting deletions on its platform, nor for any cached, screenshotted, scraped, or re-published copies of replies that exist outside Google.

6A.3 No Warranty of AI Output

AI-generated drafts may contain inaccuracies, hallucinations, unsupported claims, off-tone language, or content that is otherwise unsuitable for publication. The drafts are provided "AS IS" with no warranty of any kind, including without limitation warranties of accuracy, fitness for a particular purpose, non-infringement, or non-defamation. The Service includes prompt-level safeguards to discourage refunds, legal admissions, and disclosure of private information, but these safeguards are not guarantees. You will not rely on AI-drafted replies as a substitute for human judgment.

6A.4 Your Reply-Specific Representations

With respect to every AI-drafted reply you publish or auto-publish, you represent and warrant that:

You have the right to publish replies as the operator of the connected Google Business Profile;
The published reply does not defame, harass, or unlawfully disclose private information about the reviewer or any third party;
The published reply does not contain a refund offer, legal admission, settlement offer, or representation that you do not intend to honor;
The published reply complies with the Google Business Profile policies (including its Reviews policies) and all other applicable terms and laws.

6A.5 Indemnification Extension

Your indemnification obligation under Section 12 expressly extends to any claim, demand, action, regulatory investigation, or proceeding (including from the reviewer, any third party referenced in a reply, Google, or any governmental authority) arising out of or related to (i) any AI-drafted reply published through the Service under your account, (ii) the auto-publish feature when enabled by you, and (iii) any allegation that ThankYouReview is the speaker, co-speaker, joint publisher, or joint tortfeasor with respect to any such reply. We do not assume editorial responsibility for any reply by providing the AI-drafting tool.

6A.6 Suspension of AI Feature

We may modify, suspend, or discontinue the AI-drafted reply feature or the auto-publish feature in whole or in part at any time. We may also rate-limit, filter, or refuse to generate or publish any draft that we reasonably believe violates these Terms, the AI Provider's acceptable-use policy, Google's policies, or Applicable Law.

7. Acceptable Use Policy

You will not, and will not permit any third party to:

7.1 Prohibited Conduct

Use the Service in violation of any Applicable Law, including TCPA, state mini-TCPA statutes, CAN-SPAM, the Do-Not-Call Registry, or carrier policies;
Send any message to a Recipient from whom you do not have current prior express consent;
Send any message to a phone number that has previously opted out, regardless of whether the opt-out was recorded in the Service;
Send messages at a rate, volume, or frequency that would reasonably be expected to trigger carrier filtering, complaints, or investigation;
Spoof, forge, or misrepresent the originating identity of any message;
Upload or transmit Recipient Data purchased or obtained from any third-party list broker, skip-trace service, or scraped source;
Use the Service to send messages containing content that is unlawful, obscene, defamatory, threatening, harassing, fraudulent, deceptive, or that promotes violence or discrimination;
Use the Service to send messages relating to any of the following restricted categories without obtaining prior written approval from ThankYouReview and the relevant Carrier: firearms, cannabis (including CBD), alcohol to under-21 recipients, tobacco or vaping products, high-risk financial products (payday loans, debt collection, cryptocurrency promotions), gambling, adult content, pharmaceuticals, political campaigns, or any SHAFT-category content (Sex, Hate, Alcohol, Firearms, Tobacco);
Attempt to reverse engineer, decompile, disassemble, or otherwise extract the source code, structure, or algorithms of the Service;
Interfere with or disrupt the Service, including by introducing viruses, worms, or malicious code;
Use the Service to build or train any competing product, service, or machine-learning model;
Resell, sublicense, lease, or make the Service available to any third party except as expressly permitted in these Terms;
Access the Service using automated means, bots, or scrapers except as permitted by published APIs;
Remove or obscure any proprietary notices on the Service;
Exceed published rate limits or circumvent any technical restrictions;
Use the Service in any manner that would cause ThankYouReview to violate its agreements with Carriers (including Twilio's Messaging Policy and Acceptable Use Policy), or in a manner that causes carrier-level blocks, complaints, or elevated spam scores.

7.2 Suspension

We may suspend your Account, your ability to send messages, or the Service in whole or part, immediately and without prior notice, if we reasonably believe that you have violated this Section 7, that continued operation poses a legal or operational risk to ThankYouReview, or that a Carrier has required us to do so. We will use commercially reasonable efforts to notify you of any suspension and its cause promptly thereafter.

8. Third-Party Services

The Service relies on third-party services including but not limited to Twilio Inc. (messaging), Stripe, Inc. (payments), Supabase Inc. (database), Postmark (transactional email), Vercel Inc. (hosting), Google LLC (Google Business Profile reviews and replies, OAuth, Places data), Anthropic, PBC (large language model that generates AI reply drafts under Section 6A), Sentry (error monitoring), UptimeRobot (uptime monitoring), and Inngest (background jobs).

Your use of the Google Business Profile integration is additionally subject to the Google Terms of Service, the Google Business Profile policies, and the Google API Services User Data Policy (including its Limited Use requirements). ThankYouReview's handling of Google user data is described in our Privacy Policy Section 4.7.

Your use of the Service is also subject to the applicable terms of those third parties, which we do not control. We are not responsible for the acts, omissions, availability, or pricing changes of any third-party service. In particular, we are not responsible for carrier filtering, message delivery delays, or deliverability to any specific handset.

9. Intellectual Property

9.1 Our IP

ThankYouReview owns all right, title, and interest in and to the Service, including all software, designs, trademarks, and documentation, except for your Content and Recipient Data. No rights are granted except as expressly stated in these Terms.

9.2 Feedback

If you provide suggestions, comments, or other feedback about the Service ("Feedback"), you grant ThankYouReview a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, and exploit the Feedback for any purpose.

10. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT:

The Service will be uninterrupted, timely, secure, or error-free;
Any message will be delivered to any specific Recipient, handset, or carrier;
Any Recipient will respond, leave a review, or take any action;
The Service will result in any particular business outcome, including any specific volume, rating, or quality of reviews.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

IN NO EVENT SHALL THANKYOUREVIEW BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES;
OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (i) THE TOTAL FEES YOU PAID TO THANKYOUREVIEW IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (ii) FIVE HUNDRED US DOLLARS (USD $500).

The foregoing limitations do not apply to (i) your indemnification obligations under Section 12; (ii) your breach of Section 7 (Acceptable Use Policy); (iii) either party's breach of confidentiality obligations; or (iv) either party's gross negligence, willful misconduct, or fraud.

The limitations in this Section apply regardless of the form of action and survive termination. You acknowledge that the fees for the Service reflect the allocation of risk set forth in these Terms, including the limitation of liability in this Section 11. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages, so some of the above limitations may not apply to you.

12. Indemnification

12.1 Your Indemnification of Us

You shall defend, indemnify, and hold harmless ThankYouReview and its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, actions, demands, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your breach of these Terms, including any representation or warranty in Section 6 or Section 6A;
Your Content or Recipient Data, including any claim that you lacked consent to send any message, that a Recipient was improperly contacted, or that any data was improperly collected or used;
Any violation by you of TCPA, any state mini-TCPA statute, CAN-SPAM, or any other Applicable Law;
Any claim that ThankYouReview is a sender, initiator, author, speaker, publisher, or joint party with respect to (i) any outbound SMS message transmitted through the Service at your direction or (ii) any reply (whether AI-drafted, manually drafted, or auto-published) posted to your Google Business Profile or any other public platform through the Service;
Any action, suit, arbitration, enforcement proceeding, or regulatory investigation brought by or on behalf of any Recipient, any reviewer or other person referenced in a published reply, any governmental authority, any Carrier, Google LLC, or any third party, based in whole or in part on (i) messages you caused to be sent through the Service or (ii) replies you (or the auto-publish rules you configured) caused to be published through the Service; and
Your use of the AI-drafted review-reply feature or auto-publish feature in violation of Section 6A, the Google Business Profile policies, the Google API Services User Data Policy, or the AI Provider's acceptable-use policy.

12.2 Cooperation

We may, at our option, assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our reasonable requests and not to settle any claim without our prior written consent. If we assume defense, we will not settle any claim that imposes non-monetary obligations on you (such as an injunction against your business operations or a public admission of wrongdoing) without your prior written consent, not to be unreasonably withheld.

13. Term and Termination

13.1 Term

These Terms remain in effect while you have an Account or use the Service.

13.2 Termination by You

You may terminate by cancelling your subscription as described in Section 4.7.

13.3 Termination by Us

We may suspend or terminate your Account, at our discretion, (a) for material breach of these Terms, (b) for non-payment, (c) if required by Applicable Law or a Carrier, or (d) for any reason upon thirty (30) days' prior notice.

13.4 Effect of Termination

On termination, your license to use the Service ends immediately. We may delete your Content and Recipient Data within ninety (90) days of termination. Provisions of these Terms that by their nature survive termination (including Sections 6, 9, 10, 11, 12, 14, and 16) shall survive.

14. Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

14.1 Informal Resolution

Before initiating any formal proceeding, you agree to first contact us in writing at hello@thankyoureview.com and allow thirty (30) days for good-faith resolution.

14.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved under Section 14.1 shall be resolved exclusively by binding, individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and the Supplementary Procedures for Consumer-Related Disputes (where applicable). Arbitration shall be conducted in Sheridan, Wyoming, or, at the claimant's election, by video conference. Judgment on the award may be entered in any court of competent jurisdiction.

14.2.1 Mass Arbitration Protocol

If twenty-five (25) or more claimants submit demands against ThankYouReview raising substantially similar claims and are represented by the same or coordinated counsel, all such demands shall be deemed a "Mass Filing." In a Mass Filing:

The parties shall select ten (10) demands at random (five chosen by each side) to proceed as bellwether arbitrations;
All other demands are stayed pending resolution of the bellwethers, and filing fees for stayed demands are not due until the stay lifts;
The bellwether outcomes, including any awards, inform good-faith settlement discussions for the remaining demands;
If the parties cannot resolve the remaining demands within sixty (60) days of the last bellwether award, each remaining demand may proceed individually;
Nothing in this subsection prevents either party from seeking emergency relief in court as permitted by Section 14.4.

14.3 Class Action Waiver

YOU AND THANKYOUREVIEW EACH AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. NEITHER PARTY MAY BRING A CLAIM AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding. This waiver does not prevent either party from participating in a settlement class if a court certifies one and the party chooses not to exclude itself.

14.4 Exceptions

Either party may bring (a) an individual action in small-claims court or (b) an action seeking injunctive or equitable relief to protect intellectual property or enforce Section 7, in state or federal court located in Wyoming.

14.5 Opt-Out

You may opt out of this arbitration agreement by emailing hello@thankyoureview.com within thirty (30) days of first accepting these Terms, stating your intent to opt out and including your Account email. Opting out does not affect any other provision of these Terms.

15. Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles. Except as otherwise provided in Section 14, the exclusive venue for any action not subject to arbitration shall be the state and federal courts located in Wyoming.

16. General

16.1 Modifications

We may modify these Terms from time to time. Material changes will be announced by email to your Account email or by prominent notice in the Service at least thirty (30) days before taking effect. Your continued use after the effective date constitutes acceptance. If you object to a material change, your remedy is to cancel your subscription before the effective date.

16.2 Entire Agreement

These Terms, together with the Privacy Policy and SMS Disclosure, constitute the entire agreement between you and ThankYouReview regarding the Service and supersede all prior or contemporaneous agreements.

16.3 No Waiver

Our failure to enforce any provision is not a waiver of that provision or any other.

16.4 Severability

If any provision is held unenforceable, the remaining provisions will remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

16.5 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.

16.6 Force Majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, war, terrorism, strikes, carrier outages, internet failures, or governmental actions.

16.7 Notices

Notices to you may be given by email to your Account email. Notices to us must be sent to 30 N Gould St, Ste N, Sheridan, WY 82801 with a courtesy copy to hello@thankyoureview.com.

16.8 Service of Legal Process

Formal service of legal process on ThankYouReview must be made on our registered agent:

Northwest Registered Agent Service, Inc. 30 N Gould St, Ste N Sheridan, WY 82801

16.9 Relationship

These Terms do not create any partnership, joint venture, employment, or agency relationship between you and ThankYouReview.

16.10 No Third-Party Beneficiaries

There are no third-party beneficiaries to these Terms.

16.11 Headings

Section headings are for convenience only and do not affect interpretation.

17. Contact

Questions about these Terms? Email hello@thankyoureview.com or write to:

ANTI-WEAR LLC, d/b/a ThankYouReview 30 N Gould St, Ste N Sheridan, WY 82801